Customer Terms and Conditions

By subscribing to our services you are entering into a legally binding agreement with us and you agree to comply with these SuperLearningSeries Terms and Conditions (as amended from time to time) when using our services.

These terms and conditions ("Terms and Conditions") may be updated by us from time to time without notice to you. We will post any changes to these Terms and Conditions on the website.

Your continued use of the Learning Activities (as defined below) after any such changes constitutes your acceptance of the new Terms and Conditions. If you do not agree to abide by these or any new Terms and Conditions, do not use or access (or continue to use or access) the Learning Activities. It is your responsibility to regularly check this page to determine if there have been changes to these Terms and Conditions and to review such changes.

These Websites are brought to you by SuperLearningSeries Limited, of 66 Runnemede Road, Egham, TW20 9BL ("SuperLearningSeries"). SuperLearningSeries Limited is registered in England and Wales under company number 10292261.  References to "we", "our" and "us" are references to SuperLearningSeries. 

The Learning Activities

SuperLearningSeries currently provides users with access to various online education programs through its websites (the “Learning Activities”). Unless explicitly stated otherwise, any new features of the Learning Activities will be subject to these Terms and Conditions.

You will pay for use of the Learning Activities in accordance with the applicable fees in force as contained in the SuperLeaerningSeries Price List.  These prices may be amended from time to time and you will be notified of any changes that apply to your use of the Learning Activities.  The Price List is available to view on the SuperLearningSeries website.

A monthly subscription fee provides access to the Learning Activities for a single user who will be identified by a unique account name and password combination.

The information can be accessed through our website and delivered via electronic means, is available on a 24/7/365 basis – allowing for maintenance and updates to the site that may occasionally mean downtime.

Payment for the Learning Activities will be collected monthly on the 15th of each month, in advance either through a valid credit or debit card or through a direct debit mandate.

If the subscription is cancelled at any point, the customer will be due a refund for the full month if the cancellation occurs before the 1st of the following month, otherwise a refund is not due.

Personal information

These Terms and Conditions incorporate our Privacy Policy which describes how we will use any personal information collected from your use of the Learning Activities. For more information, please see our full Privacy Policy.

Certain aspects of the Learning Activities may require you to register and provide information about yourself. We may terminate your account and any or all rights to the Learning Activities if any information you provide is inaccurate, false, or incomplete.

SuperLearningSeries is concerned about the safety and privacy of all its users, particularly children. For this reason, parents or teachers who wish to allow their children or pupils access to the Learning Activities should assist them in setting up any relevant accounts and supervise their access to the Learning Activities. It is your responsibility to determine whether any of the Learning Activities and/or content are appropriate for your child or pupil.

SuperLearningSeries will endeavour to protect all personal information collected through the Learning Activity in accordance with relevant data protection protocols and standards.

The confidentiality of the password and account for your use of the Learning Activities is your responsibility and you are fully responsible for all activities that occur under your password or account. You agree to immediately notify SuperLearningSeries of any unauthorised use of the Learning Activities and any other breach of security, and ensure that you exit from your account at the end of each session. SuperLearningSeries cannot and will not be liable for any loss or damage arising from your failure to comply with this obligation.    

Learning Activity usage

You acknowledge that SuperLearningSeries reserves the right to de-activate accounts that are inactive for an extended period of time. You further acknowledge that SuperLearningSeries reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

You are responsible for any hardware, systems and/or software program(s) you use and any associated fees and expenses (a) to connect to, browse or otherwise use the Internet, and/or (b) to access our Learning Activities, and/or (c) to use, edit, browse, download or transfer any materials on our Learning Activities.

Modifications to the Learning Activities

SuperLearningSeries reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Learning Activities (or any part thereof) with or without notice. You agree that SuperLearningSeries shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Learning Activities. If you have paid for Learning Activities which are then discontinued by SuperLearningSeries without good cause, SuperLearningSeries will compensate you when it is legally required to do so.

Distance Selling Regulations/Cooling Off Period

SuperLearningSeries acknowledge that all customers have a cooling off period of 14 days from the time they commence their first monthly subscription. If a customer unsubscribes to the Learning Activities within this 14 day period the initial monthly subscription will be refunded in full. The customers’ rights are protected as outlined in the UK Consumer Contracts Regulations adopted in June 2014.

Termination

You agree that SuperLearningSeries, in its sole discretion and without liability to you or any third party, may suspend or terminate, with or without notice, your access to the Learning Activities or any part of them or any of your passwords or accounts and may remove and discard any Content within the Learning Activities, for any reason, including, without limitation, for lack of use or if SuperLearningSeries believes that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions. Where there is a breach of these Terms and Conditions, the rights described in this paragraph are not SuperLearningSeries's only remedy and SuperLearningSeries may take any other action we reasonably deem appropriate in connection with such breach.

You may cease to use the Learning Activities at any time.  No refund of monthly fees will be made for cessation of Learning Activities apart from the initial monthly subscription fee which will be refunded in full if cessation occurs within the 14 day cooling off period.

If you do not pay the monthly fee your access to the Learning Activities will be blocked within 14 days of the payment due date.  Access to the Learning Activities will only be reinstated upon payment of the outstanding fees.

Links to other websites or resources

The Learning Activities may provide, or third parties may provide, links to other websites or resources. SuperLearningSeries has no control over these sites and resources, so you acknowledge and agree that SuperLearningSeries is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that SuperLearningSeries shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

SuperLearningSeries's proprietary rights

Unless otherwise indicated, SuperLearningSeries is the owner or the licensee of all copyright, trade mark rights and/or other intellectual property rights in the Learning Activities including the underlying source code that is protected by applicable intellectual property and other laws.

SuperLearningSeries reserves all intellectual property rights not otherwise granted under these Terms and Conditions. 

Use of SuperLearningSeries Material

All articles, information and other materials presented on this Website are subject to copyright, trade mark right and/or other intellectual property right owned by or licensed to SuperLearningSeries.

SuperLearningSeries grants you a personal, non-transferable and non-exclusive right and licence to use the Learning Activities for their intended purpose subject to your compliance with these Terms and Conditions. This licence does not include the right to collect or use information contained in the Learning Activities for any purpose not specifically listed in these Terms and Conditions, to compete with SuperLearningSeries, to create derivative works based on the SuperLearningSeries’ content, or download or copy the content in the Learning Activities (other than page caching). If you use the Learning Activities in a manner that exceeds the scope of this licence or you breach these Terms and Conditions, SuperLearningSeries may revoke the licence granted to you.

You are prohibited from reproducing, copying, modifying, renting, leasing, loaning, selling, distributing, exploiting, extracting, creating derivative works of or otherwise communicating or making available to third parties any part of the content of the Learning Activities without SuperLearningSeries's prior consent. You acknowledge that, by making use of the Learning Activities, you are agreeing to comply with this prohibition and that any breach thereof is likely to result in legal proceedings being issued against you.

Disclaimers

You expressly acknowledge and agree that:

Your use of the Learning Activities is at your sole risk. SuperLearningSeries has made every effort to ensure that the content made available through the Learning Activities is accurate and up-to-date and correct at the time of publication. However, the Learning Activities are provided on an 'as is' and 'as available' basis. We do not guarantee the accuracy, timeliness, completeness, quality or fitness for purpose of the content provided through the Learning Activities or that their use will be uninterrupted, virus-free or error-free. No responsibility is accepted by or on behalf of SuperLearningSeries for any errors, omissions or inaccurate information available through the Learning Activities.

The information, content of the Websites and Learning Activities do not address your particular circumstances and accordingly you should not rely upon the content of the Websites or the Learning Activities as a substitute for proper professional advice.

SuperLearningSeries is not responsible for how the content available through the Learning Activities is used, is interpreted or what reliance is placed on it. We do not accept any responsibility for the results of any action taken on the basis of the information available through the Learning Activities.

Any material downloaded or otherwise obtained through the use of the Learning Activities is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

No advice or information, whether oral or written, obtained by you from SuperLearningSeries shall create any warranty or other obligation not expressly stated in these Terms and Conditions.

 

Confidential Information

You acknowledge that any Confidential Information (as defined in the next paragraph below) which you obtain by entering into these Terms and Conditions and the use of the Learning Activities constitutes the valuable, confidential, proprietary information of SuperLearningSeries and its licensors, and you agree that during the term of your use of the Learning Activities and thereafter you shall not, without our express written consent, use or disclose to any other person any such Confidential Information, except as specifically authorised under these Terms and Conditions or as required by applicable law.

For the purposes of these Terms and Conditions, "Confidential Information" means any and all data, information, documents, software or materials relating to the business and management of SuperLearningSeries, its users and members, Affiliates, licensors and/or licensees that is designated as confidential or ought reasonably to be considered confidential, including but not limited to: their business model and operations, processes, products, designs, pricing, promotions, business plans, business opportunities, finances, research, development, know-how, trade-secrets, training materials, personnel, clients, methodologies, website content belonging to others and other intellectual property.

Limitations of Liability

SuperLearningSeries's liability to you in contract, tort (including negligence) with regard to these Terms and Conditions, use of the Learning Activities shall be limited to the price validly paid by you to SuperLearningSeries under any contract for paid learning activities during the 3 months preceding the event giving rise to the claim.

You expressly acknowledge and agree that SuperLearningSeries shall not be liable for any indirect, incidental, special, consequential or exemplary damages, nor for direct or indirect loss of profits revenue, business, anticipated savings, goodwill, opportunity.

Nothing in these Terms and Conditions shall affect the statutory rights of any consumer or exclude or restrict any liability for fraud or for death or personal injury arising from the negligence of SuperLearningSeries.

Events outside of our control

SuperLearningSeries will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions or any related contract between us that is caused by any act, event, non-happening, omission or accident beyond our reasonable control ("Force Majeure Event"), including (without limitation) the following:

  • strikes, lock-outs or other industrial action;
  • civil commotion, riot, invasion, cyber-attack, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • interruption or failure of utility service; including the impossibility of the use of public or private telecommunications networks; and/or
  • the acts, decrees, legislation, regulations or restrictions of any government.

SuperLearningSeries's performance under any Terms and Conditions or any related contract between us is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance during that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Terms and Conditions or any related contract between us may be performed despite the Force Majeure Event. 

Complaints about our Learning Activities

If you have any complaints about the Learning Activities please e-mail us at support@superlearningseries.com and we will consider your comments carefully.

General information

These Terms and Conditions (including the Privacy Policy, Cookie Policy and any additional terms, guides and rules) constitute the entire agreement between you and SuperLearningSeries and govern your use of the Learning Activities, superseding any prior agreements between you and SuperLearningSeries.

These Terms and Conditions represent a contract between you and SuperLearningSeries, they (and any dispute or claim arising in connection with them or their subject matter or formation) shall be governed by and interpreted in accordance with the law of England and Wales, and we and you both irrevocably agree that any dispute or claim arising between you and us shall be adjudicated exclusively by the Courts of England and Wales, save that we may enforce any judgment of such Courts, where required, in courts in any other jurisdiction in which you are located.

Any term or terms which may be deemed unenforceable or unlawful and fall to be struck out, or otherwise disregarded by a court shall be done so without prejudice to the rest of the agreement. The parties agree that in interpreting a clause and/or the whole agreement the court should take these terms as the most authoritative statement of the intentions of the parties notwithstanding any such strikeout, and that the court should endeavour to give effect to the parties' intentions as reflected herein. Any failure by SuperLearningSeries to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. References to the words “include” and “including” shall be interpreted as without limitation, irrespective of whether certain instances of those words expressly state “without limitation” and other instances do not.

International access

The Learning Activities are designed to be compliant with applicable UK laws and regulations and are intended for use only by users resident in the United Kingdom. Due to the global nature of the Internet, users from all over the world may have access to the Websites. If you are resident in a country outside of the UK you use the Websites at your own risk.

Dealing with advertisers, suppliers and merchants

Your dealings with advertisers, merchants and any other third party found on or through the Learning Activities, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. To the fullest extent permitted by applicable law, you agree that: (a) SuperLearningSeries shall not be responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such advertisers and merchants on the Learning Activities or the Websites; (b) any orders placed by you on, and any product specifications and product availability appearing on, the Learning Activities or the Websites are subject to confirmation by, and are supplied subject to the terms and conditions of business of, the relevant merchant; and (c) SuperLearningSeries does not endorse or adopt any of the advertisements provided on its Websites.